Provide consistently impressive customer service
Category Property News
When it comes to customer service, people are looking for help to fix an issue. In real estate, that means helping buyers / tenants find the right property. There is no other industry where customer service is so important.
Below are the most important tips a commercial broker or real estate agent should know about customer service:
1. Respond quickly
This industry is extremely competitive and the longer you as the agent take to reply to your client the less chance you will have of getting the deal.
2. Keep your clients informed
Tell clients what you're doing through every step in the process. Do not let them run after you for an answer - by doing this you will keep a good name in the industry.
3. Have a positive attitude
If you come across friendly, you will send a message that you are a reliable & trustworthy person - always remember people want to work with someone they can trust.
4. Build strong relationships with your clients
You must know that building a strong relationship with your clients takes time and effort. Ask non-prying questions about their personal lives. Reward your long term clients with a gift basket. Send them your weekly or monthly newsletter, if they are in the market for another property they will immediately think of you.
Author: Sammy Doyle
